Returns & Refunds Policy
At TanFastique, we aim to provide quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Returning an Item
If you’ve changed your mind, you can return most unused items within 30 days of delivery. To be eligible for a refund or exchange, the product must be:
- Unused and in its original condition
- Complete with all original packaging, accessories and labels
- Suitable for resale
Please contact us before returning any item so we can provide the appropriate return instructions.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged in transit, or not what you ordered, please let us know as soon as possible. We’ll arrange a replacement, exchange or full refund, including any applicable return postage costs where the error is ours.
Refunds
Once your returned item has been received and inspected, we’ll process your refund to the original payment method. Refunds are typically completed within 14 days of receiving the returned goods, although they are often processed sooner.
Items That Cannot Be Returned
Unfortunately, we cannot accept returns or offer refunds on the following unless they are faulty or not as described:
- Personalised or customised products
- Made-to-order items, including bespoke acrylics
- Special order products sourced specifically at your request
Need to Arrange a Return?
If you wish to return an item, please contact our team with your order number and details of the product. We’ll guide you through the returns process and answer any questions you may have.
This policy is provided in addition to, and does not affect, your statutory consumer rights.